Return & Refund Policy

Last updated: September 2026

Thank you for shopping with EVRIOX. We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process as outlined below.

1. Returns Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item should:

Be in the same condition that you received it
Be unused and in its original condition
Include all original accessories and packaging where reasonably possible
Include proof of purchase or your order confirmation

Items that do not meet these requirements may not be accepted, or a deduction may be made from the refund where permitted by law.

2. How to Request a Return

To start a return, please contact our customer support team through our Contact Us page.

Please include:

Your order number
Name used for the purchase
Reason for the return
Photos or videos if the item is damaged, defective or incorrect

Once your return request has been reviewed, we will provide instructions on where and how to return your item.

Please do not send items back without contacting us first.

3. Return Shipping

Customers are responsible for return shipping costs for unwanted items or items returned because they have changed their mind, where permitted by law.

Return shipping costs will not normally apply where:

The item received was damaged
The wrong item was sent
The product arrived defective
The product was not as described

We recommend using a tracked shipping service when returning an item.

4. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review your request and work to resolve the issue with a replacement, repair, refund or other appropriate remedy, in accordance with your legal rights.

5. Non-Returnable Items

Certain products may not be eligible for return where a specific legal exception applies.

This may include certain sealed products that cannot be returned for health or hygiene reasons once opened.

Where an exception applies, this will be made clear where relevant.

This does not affect your statutory rights.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may return your original item in accordance with our return policy and place a new order.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing your order.

We will do our best to cancel your order before it has been processed or dispatched.

If your order has already been dispatched, we may no longer be able to cancel it before delivery. You can still contact us regarding your cancellation and return options.

This does not affect your statutory cancellation rights under UK consumer law.

8. UK Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

For eligible online purchases, you may have a statutory right to cancel your order within 14 days of receiving your goods, followed by a further 14 days to return them.

You also have legal rights regarding products that are faulty, defective, not fit for purpose or not as described.

9. Refund Process

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved:

Your refund will be processed to your original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
Where required by law, refunds will be processed within the applicable legal timeframe.

For eligible statutory cancellations, the applicable standard delivery charge will also be refunded in accordance with UK law.