Last updated: September 2026
1. Do you offer free shipping?
Yes. We currently offer free standard shipping within the UK on eligible orders.
2. How long will my order take to arrive?
Estimated delivery dates are shown at checkout and can vary depending on the product and delivery address.
You can also check our Shipping Policy for more information.
3. Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available.
You can also use our Track My Order feature to check your order status.
4. Can I track my order?
Yes. Once your order has been dispatched, you can use our Track My Order feature with your order details.
If you have any problems tracking your order, please contact us.
5. What happens if my order arrives damaged?
Please contact us as soon as possible and provide your order number along with clear photos or videos showing the damage.
We’ll review the issue and work with you to find an appropriate solution.
6. Can I return my order?
Yes. We offer a 30-day return policy.
Please see our Return & Refund Policy for full details and information about how to request a return.
7. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible after placing it.
We’ll do our best to cancel it before it has been processed or dispatched. Your statutory cancellation rights are not affected.
8. What payment methods do you accept?
We accept major payment methods available through our checkout, including credit and debit cards, PayPal and supported digital payment methods such as Apple Pay, subject to availability.
9. What should I do if I receive the wrong item?
Please contact us as soon as possible with your order number and photos of the item you received.
We’ll review the issue and arrange an appropriate resolution.
10. How can I contact EVRIOX?
If you have any questions about your order, product or delivery, please visit our Contact Us page and get in touch with our customer support team.